Customer Service Agent - Government Bank Contact Center (Semarang)

Join Infomedia Nusantara as a Customer Service Agent for a prestigious government bank's contact center in Semarang! This is a unique opportunity to contribute to public financial services while developing your career in a dynamic and supportive environment.

As a Customer Service Agent, you'll be the first point of contact for customers, handling inquiries, complaints, and transactions with professionalism and empathy. Working in a bustling contact center, you'll leverage tools like CRM systems, ticketing software, and call center analytics to ensure seamless customer interactions.

Infomedia Nusantara is a trusted partner in the banking sector, known for its commitment to excellence and employee development. Located in the vibrant city of Semarang, our office offers a modern workspace and a collaborative atmosphere, making it an ideal place to grow your career.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Process transactions and provide accurate information to customers.
• Use CRM systems and ticketing software to manage customer interactions efficiently.
• Monitor call center performance metrics and provide feedback to improve service quality.
• Adhere to bank policies and procedures to ensure compliance and security.
• Collaborate with team members to resolve complex customer issues.
• Provide excellent customer service, contributing to positive customer satisfaction scores.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet performance targets.
• Basic knowledge of banking products and services.
• Fluency in Indonesian, both written and spoken.
• Computer literacy with experience using CRM systems and call center software.
• Willingness to undergo a background check and comply with bank security procedures.

🛠️ Keahlian

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