Customer Service Representative (QC) - Onsite

Join E-Team Workforce Private Corporation as a Customer Service Representative (QC) and become a vital part of our dynamic team in Bali! In this role, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries with professionalism and efficiency. This is a fantastic opportunity to grow within a company that values its employees and offers a supportive work environment.

As a Customer Service Representative (QC) at E-Team Workforce Private Corporation, you will handle incoming calls, emails, and chats, ensuring that every customer interaction is smooth and satisfactory. You will also be responsible for quality control, monitoring customer service calls to ensure compliance with company standards and providing feedback to improve service quality.

Based in the beautiful island of Bali, you will enjoy a vibrant work environment with opportunities for professional growth and development. E-Team Workforce Private Corporation is committed to providing a positive and inclusive workplace where your skills and contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from customers, providing prompt and professional responses.
• Resolve customer inquiries and complaints, ensuring customer satisfaction.
• Monitor and evaluate customer service calls to ensure compliance with company standards.
• Provide feedback and training to improve service quality and customer satisfaction.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with the team to ensure seamless customer service and support.
• Assist in the development and implementation of customer service strategies and initiatives.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or quality control is a plus.

🛠️ Keahlian

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