Entry-Level Bilingual Customer Support Specialist (Tagalog-English/Visayan) - No Experience Required

Kickstart your career in the dynamic world of Business Process Outsourcing (BPO) with iOPEX Technologies! We’re hiring entry-level Bilingual Customer Support Specialists fluent in Tagalog-English or Tagalog-Visayan/Bisaya to join our growing team in Canggu, Bali. As a Customer Support Specialist, you’ll be the first point of contact for our clients, providing exceptional service and support. With a commitment to continuous learning and development, we offer a supportive environment where you can grow and thrive.

At iOPEX Technologies, we pride ourselves on our innovative solutions and customer-centric approach. Our team is dedicated to delivering high-quality services to our clients, and we’re looking for passionate individuals like you to join us on this journey. You’ll use tools like Zendesk and Salesforce to manage customer interactions efficiently. No prior experience is required, but a strong command of both Tagalog and English or Visayan/Bisaya is essential.

In this role, you’ll handle incoming calls and emails, resolve customer queries, and ensure a seamless customer experience. You’ll also work closely with our team to continuously improve our services. This is an excellent opportunity to build a career in the BPO industry while making a meaningful impact on our clients' satisfaction.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat.
• Provide exceptional customer service and support.
• Use CRM tools like Zendesk and Salesforce to manage customer interactions.
• Document customer interactions and follow up on unresolved issues.
• Collaborate with the team to continuously improve customer service processes.
• Adhere to company policies and procedures.
• Meet and exceed customer satisfaction targets.
• Maintain a high level of accuracy and attention to detail in all tasks.

🎓 Kualifikasi & Syarat

• Fluent in both Tagalog and English or Visayan/Bisaya.
• Basic computer skills, including proficiency in email and internet browsing.
• Ability to work in a fast-paced, team-oriented environment.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent.
• No prior experience required.
• Ability to work standard business hours, including weekends and holidays as needed.

🛠️ Keahlian

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